Your onboarding plan

When you join Infobip, we want you to know what to expect from the start. That is why we create an onboarding plan for you, together with you.

Your onboarding plan is a tech-specific written plan that follows the development of your role and responsibilities. Think of it as a living document: it helps track your progress and shapes the improvements you discuss with your mentor in your 1-on-1s.

We have set benchmarks at:

• 30 days (1st month)
• 60 days (2nd month)
• 90 days (3rd month)

To help you reach these milestones, we plan a mix of weekly and daily activities. You will get the tools and technology you need, meet the people you will work with, and learn by doing tasks that help you understand the scope of your role and the way we work.

And because we know you will want more context, you will also get links and documents for self-paced learning to keep your engineering curiosity moving.

The plan will be available in our Engineering Confluence and will be yours as soon as you arrive. Your mentor will be your main support, but your team will be there too.

We know you want to contribute and become productive as soon as possible. We want that too.

Your OBP helps make that happen. Instead of overwhelming you with predefined tasks, it shows you what you need to understand first so you can grow into an independent contributor. By starting with smaller sprint tasks and gradually taking on more challenging situations, you will build the confidence and autonomy you need for your day-to-day work.

Nothing at Infobip is set in stone, and your onboarding is no exception. We keep improving things as we go, but we also make sure we support you along the way. Your plan is a starting point for both you and us, and it sets the foundation for your further development.

We also encourage you to be active from the beginning by suggesting your own goals and shaping your development together with us.

Feedback from mentors and mentees

I've been working as an Infobip engineer for almost two years now. I'm proud that I had an opportunity to participate in our onboarding program both as a mentee and as a mentor. Being a mentor is a big responsibility. You are the one, together with your team, who has the opportunity to introduce best practices, know-hows, in-house technologies and company culture to the new employee.

Moreover, you are the person the new employee should rely on and it is very important to be prepared and to allocate enough resources to be able to lead the onboarding process in a way that your mentee gets most out of it. That's where a structured onboarding plan helps you the most, especially during the work-from-home periods. When writing an initial onboarding plan I try to concentrate on things that are important for a quick start, such as internal tools and technologies as well as the team's products and services. Also, I try to gather information about the interview process and mentee's experience to detect potential opportunities as soon as possible.

The onboarding plan may seem to be strict or too formal at first, but it's definitely not how we look at it here in Infobip. Everything in there is flexible and can change and develop during regular or informal meetings. Mentee is free to suggest changes and provide insights which are the goals that we might focus on. The benchmarks are here to set the pace and track covered topics and areas. Also, that makes them a great opportunity for continuous feedback. Mentorship should never be a one-way learning process, new employees bring a fresh point of view and a different knowledge. As a mentor, I try to improve as much as I can along the way. I would definitely describe Infobip onboarding process as very dynamic and, from my personal experience, very enjoyable.

Filip Srnec, mentor

My onboarding plan was very detailed and thought out, especially for the first few weeks. I've had activities and goals defined on daily or weekly basis which were actually a great way to tackle inevitable information explosion. I've had presentations from various team members about each of the services, plus I had a lot of documentation to read. Whenever I had issues or questions about anything, my mentor was there to help me or guide me, ranging from simple equipment failure to technical questions about our services. We also reviewed our goals regularly, and changed them or adapted them if needed. All in all, I've had enough time to get to know the team and team practices, which is impressive when taking into account difficulties of working and being onboarded from home.

Zrino Pernar, mentee

Infobip Onboarding Academy

During your onboarding, you will go through our general company onboarding as well as the specific engineering onboarding program. Let's start with the company-level program.

You will hear the question "What does Infobip actually do?" a lot. To make sure you understand our business well, you will go through Infobip's Onboarding Academy, our company-level onboarding program. It is an important first step in your Infobip learning momentum, because we want you to understand the point behind Silvio's words: We create seamless interactions between businesses and people.

Every two months, all new joiners gather in Vodnjan, Istria, where they stay for at least five days. The goal of the Academy is not only to help you learn about Infobip in general, but also to meet people, spend time together, and take part in activities with others who are just starting out, just like you. It is a memorable experience and a chance to see where Infobip began, while learning about our business and meeting people from different cultures.

IOA - understanding the program

What you can expect in those five days are topics developed by enablement experts with input from key stakeholders, with the aim of giving you a well-rounded view across different Infobip domains, which include:

• IB Culture & History
• IB Strategy
• IB Product Portfolio
• IB Customer Journey
• IB Org. structure and Way of Work
• IB Security, Privacy & Compliance
• and more

Your involvement will also be assessed through a few different activities:

• Knowledge check - one or more online quizzes that help make sure you understood the material and lectures from the week.
• Culture check - through several activities you will have the opportunity to show communication, collaboration, problem solving, resilience, and adaptability, which are important for effective collaboration and personal growth.
• Team task - in smaller teams you will work on a practical group assignment that tests your product and Infobip business knowledge from the general week, while also looking at group dynamics and the final presentation of the solution for the group's use case.

To be clear, understanding our services and products in depth does not happen in one go. It takes time, and that is normal. We all went through the what-the-fuss phase. General onboarding is only the start. Over time, day-to-day work and regular communication with your team will help you build a deeper understanding of Infobip. The "aha!" moments will come.

When you finish the Onboarding Academy program, you will move on to functional-level onboarding: your Engineering Onboarding Program.